Return Policy for wholesale accounts

Orders can be returned for a credit or refund within 6 months of purchase.  If invoiced outside of the last six months but within the last year, any qualifying credit would be subject to a 15% restocking fee.

All returned merchandise must be in saleable condition for a credit or refund to be issued. Items must not be bent, torn, or damaged; they must be free of stickers and sticker residue, contain no additional markings such as pricing, store or school logos; and they must still be in print.

To process a return, please have your invoice number available and contact MTF by phone or email to obtain the required Return Authorization Number (RAN).  The RAN can be offered for materials that are:

• Invoiced within the last 6 months
• Reflective of the current Copyright Date at the time of purchase

After you have received the RAN, please pack and ship the merchandise to MTF within 30 days:

1. Returned items should be shipped in cartons not to exceed 40 lbs. The use of double walled boxes is highly recommended. Books must be packed flat and not on their spines. Empty space must be filled with bubble pack, Styrofoam, or white paper (no newsprint).
2. If you include any paperwork with the return, please write the Invoice Number and RAN on it.
3. On the outside of each carton, please write the RAN.
4. The RAN will expire in 30 days. A new RAN will have to be issued if the items are not returned during that time period.
5. Any return received without a RAN will be issued a 15% restocking fee.